Thank you for shopping at FunkyTom, your destination for Crochet Outfits, Leggings, Lingerie, Jumpsuits, and Swimwear in the United States. We strive to ensure your satisfaction with every purchase. This Refund and Returns Policy outlines the procedures and conditions for returns and refunds for products purchased through our website.
To be eligible for a return, the following conditions must be met:
Timeframe: The request for a return must be made within 14 days of receiving your order.
Condition: Items must be unused, unworn, unwashed, and in their original condition, with all tags, packaging, and accessories intact.
Proof of Purchase: A valid order number or proof of purchase is required.
Non-Returnable Items: For hygiene reasons, the following items cannot be returned unless defective:
Lingerie
Swimwear
Undergarments (e.g., bras, briefs)
Worn or used items
To initiate a return, please follow these steps:
Contact Us: Email our customer support team at support@funkytom.com within 3 days of receiving your order. Provide your order number, the reason for the return, and any relevant photos (if applicable).
Approval: Once your request is reviewed and approved, we will send you a return authorization and instructions for shipping the item back.
Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for items lost in transit.
Change of Mind: If you are returning an item because you changed your mind, you are responsible for return shipping costs.
Faulty or Incorrect Item: If the return is due to our error (e.g., you received a damaged, defective, or incorrect item), FunkyTom will cover the return shipping cost. In such cases, please contact us first so we can provide a prepaid label or reimburse you.
Once we receive and inspect your returned item, we will send you an email confirmation.
Approved Refunds: If your return is approved, we will issue a refund to your original method of payment.
Refund Timeframe: Refunds may take up to 15 calendar days after we receive the returned item. The exact time depends on your bank or payment provider.
If you receive a damaged, defective, or incorrect item, please contact us immediately at support@funkytom.com within 24 hours of delivery.
Include your order number and clear photos of the product and packaging. We will work with you to resolve the issue promptly, which may include a full refund or a replacement at no additional cost.
You have the right to cancel your order up to 14 days after receiving the goods.
If your order has not yet shipped, contact us to request a cancellation and full refund.
If the order has already been dispatched, you will need to follow the standard returns process once you receive the item.
If you have any questions about this Refund and Returns Policy, please contact us at:
